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Octopus Digital’s Support Guardianship Philosophy entails

Service Level Agreements

A part of Support Guardianship, Service Level Agreements accomplish the following

  • SLAs allow Octopus Digital to offer After Market Support solutions on a contractual basis
  • Technical teams schedule an assessment of the facility to determine service needs, conduct an in-depth analysis and then submit a customized service proposal based on client requirements
  • SLAs offered by Octopus Digital also have an option to maintain an inventory of spares

Octopus Digital’s Support Guardianship Philosophy entails

Maintaining process and equipment availability is essential to meeting production targets. Plant managers need to be able to carry on production without risking equipment integrity and plan for equipment turnarounds as they become necessary. This requires a tight connection between process data and equipment health monitoring so that boundary limits are recognized even though operating modes and equipment demands are constantly changing.

Octopus Digital’s reliability solutions improve availability and reduce downtime through proactive asset management and early detection of potential problems ranging from corrosion to equipment failure.

After Market Support – Contractual Guardianship

Octopus Digital provides a single point of contact for all of your maintenance support needs. Our mandate is to be there when you can’t be to ensure the protection of your assets and your profits.

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Teamwork – Continued Improvement

  • Partner aligned account management
  • Business return management & Executive level guidance
  • Continuous program improvement & Staff augmentation support

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Innovation – Support Program

  • Partner aligned account management
  • Predictive Management & Emergency Response services

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Quality – Monitoring, Management & Verification

  • 24/7 - 365 Help Desk
  • Remote & on-sight support programs
  • After project trainings

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